FAQs

Frequently Asked Questions

1. What is the Rushora Smart Ear Wax Remover?
The Rushora Smart Ear Wax Remover is a cutting-edge device designed to safely and effectively remove ear wax. It features advanced technology such as a real-time camera, customizable cleaning modes, and ergonomic design to make ear care easy and precise.

2. Is the device safe to use?
Yes, the Rushora Smart Ear Wax Remover is designed with safety as a top priority. It features medical-grade materials and precision engineering to ensure safe usage. Always follow the provided instructions for best results.

3. Can the device be used by children?
The Rushora device can be used by children under adult supervision. However, we recommend consulting with a healthcare professional if you have concerns about using the device for younger children.

4. How do I clean and maintain the device?
Cleaning the device is simple. After each use, detach the cleaning tip and rinse it with warm water. Wipe the device with a soft, damp cloth. Make sure it is completely dry before storing.

5. Does the device come with a warranty?
Yes, all Rushora products come with a one-year limited warranty. If you encounter any issues, please contact our customer support team for assistance.

6. How do I connect the device to the camera app?
You can connect the Rushora device to your smartphone via our dedicated app. Simply download the app from the App Store or Google Play, pair it with the device via Bluetooth or Wi-Fi, and follow the on-screen instructions.

7. Can I use the device if I have an ear infection?
We do not recommend using the device if you have an active ear infection, injury, or other medical conditions affecting your ear. Please consult a healthcare professional before use in such cases.

8. What accessories are included with the product?
The Rushora Smart Ear Wax Remover comes with multiple cleaning tips, a charging cable, and a user manual. Additional accessories can be purchased separately through our website.

9. How often should I use the device?
The frequency of use depends on your individual ear care needs. For most users, cleaning once every two weeks is sufficient. Avoid overuse to prevent irritation.

10. Where can I purchase the Rushora Smart Ear Wax Remover?
You can purchase our product directly from our official website or from authorized retailers. Check our website for more information on availability and special offers.

11. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure online payment options. For a complete list of accepted payment methods, please visit our checkout page.

12. How long does delivery take?
Delivery times vary based on your location, due to a high demand typically, orders are delivered within 2-4 weeks.

13. What should I do if I don’t receive my delivery?
If your delivery hasn’t arrived within the estimated timeframe, please contact our customer support team. We will investigate the issue and provide a resolution, including reshipping the product if necessary.

14. Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped. Contact our customer support team as soon as possible to process your cancellation.

15. Will I be charged with customs and taxes?
Depending on your location, you may be subject to customs duties and taxes. These charges are determined by your country’s customs policies and are not included in the product price. Please check with your local customs office for more information.